How do I charge credit cards?

After you lock down surveys, you can charge backers for any funds they owe you from add-on item purchases, upgrades to a different pledge level, or any extra shipping fees.

Note: BackerKit automatically asks for payment information when your backer owes a balance for items or fees generated in BackerKit. These payments are processed by Stripe.

To charge credit cards:

  1. On the menu on the left, click Backers.
  2. On the Survey tab, click Answered.
  3. Under Survey Answered, on the left click the Charge Cards tab.
  4. Click Charge Cards for <number> Backers. The button shows the number of backers you’re charging.
  5. Backers will receive an email letting them know if their card was charged successfully or if their card was declined.

Pro Tip: Charge cards close to your shipping date, and no more than 30 days before shipping, to avoid processing refunds and chargebacks.

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