How do I merge or split pledges?

If a backer wants to combine separate pledges into one pledge, or split a single pledge into multiple pledges, you can split or merge the pledges for them.

A backer may have made separate pledges, perhaps from different email addresses, and now wants to combine them into one single pledge. Or a backer may have pledged a higher sum of money wanting to purchase the items from two different pledge levels.

Note: Indiegogo backers with multiple pledges can have their pledges collapsed together if they  used the same email address for each pledge. Please contact us for assistance.

How do I merge multiple pledges into one pledge?

To merge multiple pledges into a single pledge:

  1. On the menu on the left, click Backers.
  2. Search for the backer by their name, email address, notes, or pledge ID.

    Note: If a backer has multiple pledges, they will be listed multiple times in the search results.

  3. When you find the backer, click View Profile next to their name.
  4. Verify the amount the backer pledged for each separate pledge and determine the total amount contributed by the backer across all pledges.
  5. Adjust one of the pledges to reflect the total amount the backer pledged across all their contributions. Don’t change the original pledge level selected by the backer.
    1. Under Pledge Level, in the Pledged during campaign box, enter the total amount pledged. For example, if the backer made two separate pledges of $20 and $30, adjust one of the pledges to reflect a total of $50 pledged.
    2. Click Save.

  6. Mark the remaining pledges as canceled. For more information, see How do I remove backers

How do I a split a pledge into multiple pledges?

To split a single pledge into multiple pledges:

  1. On the menu on the left, click Backers.
  2. Search for the backer by their name, email address, notes, or pledge ID.
  3. When you find the backer, click View Profile next to their name.
  4. From the Actions menu in the top right corner, select Create New Pledge.

    Note: Creating a new pledge creates a new pre-order for $0. If the backer filled out address information it is copied to the new pledge.

  5. Divide the backer’s main contribution into smaller pledges. For example, if the backer pledged $180 and wants to split the amount into two pledges of $100 and $80 respectively, adjust one pledge to $100 and the other to $80. 
    1. In the Pledged during campaign box, enter the new value of the pledge.
    2. In the Pledge level selected box, if necessary, select the new pledge level.
    3. Verify that the pledge level amount matches the amount pledged, or if the backer needs to pay the difference. 

  6. Click Save.

Still need help? Contact Us Contact Us