How do I edit survey answers for backers?

Occasionally, a backer may contact you to make a change to the answers to their survey questions. You can re-open the survey for your backer or edit the answer for them. To learn more about re-opening a survey for a backer, see How do I allow backers to change their surveys after lockdown?

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How do I edit survey answers for pledge items?

To edit a survey answer for a pledge item:

  1. On the menu on the left, click Backers.
  2. Search for the backer by their name, email address, notes, or pledge ID.
  3. When you find the backer, click their name.
  4. Under Pledge Level, next to Pledge Questions, click the Edit link.
  5. Make the requested changes and complete the survey.
  6. Under Pledge Questions, verify the changes.
  7. Click Save.

How do I edit survey answers for add-on items?

To edit a survey answer for an add-on item:

  1. On the menu on the left, click Backers.
  2. Search for the backer by their name, email address, notes, or pledge ID.
  3. When you find the backer, click their name.
  4. Under Add-ons, click the Edit link.

  5. Make the requested changes and complete the survey.
  6. Under Add-ons, verify the changes.

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