How can we help?

• Intro to BackerKit

• How do I fill out my survey?
• I can't log into my Backer account!
• I Didn't Get My Survey / Can't Find Survey
• How to switch into another pledge level?
• How do I contact Backer Support?
• How do I update my shipping address?
• How do I find my BackerKit survey?
• Why was my credit card declined?
• What is BackerKit?
• Do I need an account on BackerKit to access my survey?

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• Getting Started Guide

• How do I charge credit cards?
• What do the emails that are sent to my backers look like?
• Best practices for backer communication
• How do I process refunds?
• Frequently Asked Questions
• When will I receive my funds from BackerKit?
• How do I provide tracking numbers to my backers?
• Digital Downloads: How do I set up my digital download?
• Do's and Don'ts With The Item Generator
• Can I create reports in BackerKit?

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