How can we help?

• Frequently Asked Questions
• How do I charge credit cards?
• What do the emails that are sent to my backers look like?
• Best practices for backer communication
• Backing a project with Pay Over Time
• How do I insert an image into a Launch email?
• Fulfillment FAQs
• How do I process refunds on backer surveys?
• Common BackerKit Support Questions - A How to!
• Digital Downloads: How do I set up my digital download?

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• I Didn't Get My Survey / Can't Find Survey
• Pledge Payment Issues: Why is my card getting declined and how do I fix it?
• How do I update my shipping address?
• I can't log into my Backer account!
• How do I fill out my survey?
• Where can I find my digital downloads?
• How do I contact Backer Support?
• How to switch into another pledge level?
• How do I find my BackerKit survey?
• Payment Issues: Why was my credit card declined?

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• Getting Started Guide: Introduction
• Step 1 - Import Your Project
• Step 2 - Set Up Items
• Step 6 - Shipping
• Step 8 - Pre-Order Store
• Final Step- Submitting for review
• Step 3 - Pledge Levels
• Step 5 - Incentives
• Step 10 - Misc. Settings
• Step 4 - Add Ons

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• Intro to BackerKit

• BackerKit Crowdfunding Rules
• Reporting a violation on BackerKit
• BackerKit Launch Email List Policy
• BackerKit Copyright Policy
• Mature ("NSFW") content
• BackerKit Privacy and Data Policy
• Pledge chargebacks on BackerKit
• BackerKit AI Policy
• Trust & Safety on BackerKit