How can we help?

• How do I fill out my survey?
• I didn't get my survey / Can't Find Survey
• How do I contact Backer Support?
• How do I find my BackerKit survey?
• How to switch into another pledge level?
• Why was my credit card declined?
• I can't edit my survey
• Why do I need to enter my payment information?
• What is BackerKit?
• I can't log into my Backer account!

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• Intro to BackerKit

• Getting Started Guide

• How do I charge credit cards?
• What do the emails that are sent to my backers look like?
• Best practices for backer communication
• How do I process refunds?
• When will I receive my funds from BackerKit?
• How do I provide tracking numbers to my backers?
• How do I set up my digital download?
• How do I change my account settings?
• Does BackerKit collect failed payments?
• Can I create reports in BackerKit?

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