Toggle Navigation
I'm just exploring
I'm a backer
Help me get started
I'm a project creator
Contact
Contact
How can we help?
Search
No results found
I'm a backer
How do I fill out my survey?
I can't log into my Backer account!
I Didn't Get My Survey / Can't Find Survey
How do I contact Backer Support?
How to switch into another pledge level?
How do I find my BackerKit survey?
Why was my credit card declined?
What is BackerKit?
How do I update my shipping address?
Why can't I edit my survey?
Browse all articles
I'm just exploring
Intro to BackerKit
Help me get started
Getting Started Guide
I'm a project creator
How do I charge credit cards?
What do the emails that are sent to my backers look like?
Best practices for backer communication
How do I process refunds?
When will I receive my funds from BackerKit?
How do I provide tracking numbers to my backers?
How do I set up my digital download?
How do I change my account settings?
Can I create reports in BackerKit?
Does BackerKit collect failed payments?
Browse all articles