.png){kind=logo}
Digital Downloads
Digital rewards (PDFs, codes, or keys) are handled directly by each project team. BackerKit provides the tools for distribution, but timing and availability are set by the creator.
Where can I find my digital downloads?
If you have a BackerKit Backer Account:
- Your digital downloads live in your BackerKit Survey. You can access all of your surveys in your BackerKit account.
After locating your survey under the second tab, “Your Surveys”:
Click the “Project Name” (example):
- After this, you will be redirected to your survey.
Click, “Go to Page” (upper right-hand corner) -> “Digital Downloads.”
- Once they are available, you’ll see a “Get Your Digital Rewards” button on your Survey Review page. Clicking this will give you access to any downloads, codes, or passphrases included in your rewards.
If you don't have a BackerKit Backer Account:
👉 You don’t need a BackerKit account to complete or manage your surveys, but it can be helpful.
If you don’t have a BackerKit account or lost your survey email, use the Survey Recovery tool.
- Enter the project name → select it → enter the email address you used to pledge.
- You’ll receive a “Recover your survey” email with a direct link to your Survey Review page where you can download your digital rewards.
- After this, you will follow the above steps. Go to page -> Digital Downloads.
When will I receive my digital downloads?
- Distribution timing is set by the creator. It’s possible your digital rewards haven’t been released yet.
- Check your project’s update page on the original crowdfunding platform for the latest distribution news.
- Some creators distribute outside BackerKit (for example, via DriveThruRPG or other platforms), so double-check their updates.
If you’re certain the rewards have been distributed but yours aren’t showing, it may be because your order hasn’t been locked and charged yet. Digital rewards are usually sent once payment is successful. If you need us to manually rerun the charge, don’t hesitate to contact us. You can also contact us by going to the “FAQ” page on any BackerKit campaign page.
⚠️ Note: BackerKit doesn’t control production schedules or fulfillment timelines — we only provide the tools. Once the creator makes rewards available, you’ll see them right away in your BackerKit survey.