I didn't get my survey

If you haven’t received your survey, there are several things you can do to troubleshoot: 

  • Double check the e-mail on file with Kickstarter/Indiegogo - Often users have old e-mails still tied to their accounts (Particularly if you authenticate through Facebook).
  • To make sure that emails from your project creator don't get caught in your spam filter, add no-reply@s.backerkit.com to your address book. Avoid marking BackerKit e-mails as spam. 
  • Check your spam filters/archived e-mails. Subject lines to look for: Response Needed -- Get your reward for Project Name or Reminder -- Response needed to deliver your reward for Project Name
  • Check Kickstarter to ensure you backed the project - if you did in fact back the campaign - take a screenshot that includes your pledge details and Backer Number - send this Screenshot with your e-mail/KS Username included in the body of the e-mail to support@backerkit.com and our support team can help you locate your unique survey link.
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