I didn't get my survey
If you haven’t received your survey, there are several things you can do to troubleshoot:
- Double check the e-mail on file with Kickstarter/Indiegogo - Often users have old e-mails still tied to their accounts (Particularly if you authenticate through Facebook).
- To make sure that emails from your project creator don't get caught in your spam filter, add firstname.lastname@example.org to your address book. Avoid marking BackerKit e-mails as spam.
- Check your spam filters/archived e-mails. Subject lines to look for: Response Needed -- Get your reward for Project Name or Reminder -- Response needed to deliver your reward for Project Name
- Check Kickstarter to ensure you backed the project - if you did in fact back the campaign - take a screenshot that includes your pledge details and Backer Number - send this Screenshot with your e-mail/KS Username included in the body of the e-mail to email@example.com and our support team can help you locate your unique survey link.