How do I charge credit cards?
After you lock orders, your backers will move into the Charge Cards stage. In this stage, you can run the cards on file for any funds raised in BackerKit. This would include any funds owed for add-on purchases, pledge level upgrades, fixed failed payments, or any shipping fees collected in BackerKit.
Charge Card for Individual Backer
Pro Tip: Charge cards close to your shipping date, and no more than 30 days before shipping, to avoid processing refunds and chargebacks. It's always encouraged to post a project update prior to charging cards in order to give your backers the heads up.
How to charge cards in bulk
To charge cards in bulk: click into the " Charge Cards" state within your take action timeline.
From here - you will be able to charge cards for the original campaign backers as well as any pre-order backers with a click of a button.
How to charge card for individual backer
To charge cards for an individual backer, pull up the backer's pledge/pre-order details page using the Search Anything bar at the top of the page or Backers page on the left side menu.
In the Status section, you will find the Charge button.
Please note: If a credit card is declined, backers are sent an email reminder ( like this) to update their card automatically. If the backer adds a new card they will be charged as soon as they are updated.