Backing A Project with Pay Over Time

A: Pay Over Time allows you to split pledges of $150 or more (before shipping and tax) into four interest-free, automated monthly installments with no additional charges.

A: Pay Over Time is available only for campaigns that have enabled the feature. If available and your pledge total is $150 or more before shipping and tax, you’ll see the option during checkout.

A: Your first payment is processed as soon as the campaign ends. If the payment date falls on a weekend or holiday, the payment will process the next business day.

A: You will receive the survey link by email within 72 hours after your final installment processes. You will not receive the survey until your pledge is paid in full.

A: No, it will not affect your eligibility. However, rewards will not ship until your pledge is fully paid.

A: Those deadlines are directed towards fully paid backers and do not apply to you until you've completed all payments.

A: No, we cannot modify the amount of your installments or the automated date that your payment is taken. Individual payments cannot be paused, delayed, or made early.

A: Yes! You can pay off your full remaining balance early by clicking "Charge Remaining Balance" on your pledge page. In some cases, paying in full early may give you access to the pledge manager survey sooner.

A: Yes, you can cancel anytime to stop future payments by clicking "Contact Us for Help" on your pledge page. However, partial payments are non-refundable. You can also cancel your pledge at any time while the campaign is live.

A: No worries! No action is required and your pledge will not be forfeited. The system will automatically retry in 7 days.

A: If still unsuccessful after the retry, the missed amount will be added to your next scheduled charge. For example, if you miss two payments, both will be due together on the next scheduled retry.

A: If you update your payment method, the system will retry the charge immediately. If you take no action, the system will automatically retry your payment in 7 days.

💡 If you’d like it retried sooner, contact Support — we’ll take care of it for you.

A: No, once Pay Over Time begins, items and installment amounts are fixed and no editing is allowed. Changes are only possible while the campaign is still live. If you’re not 100% sure about an add-on or prototype, it’s best to wait until surveys open, as refunds and modifications are not possible during installments.

A: No, add-ons, removals, or pledge level changes are not possible until after your survey is sent (and only once your pledge is fully paid). This includes adding new items, switching items, removing items, or modifying pledge levels.

A: You’ll have another opportunity to make changes once surveys are sent contingent upon the project teams policy. Removing items or lowering your pledge isn’t always possible, and refunds aren’t guaranteed.

A: Partial payments are non-refundable while your installments are active. After surveys are sent and your pledge is paid in full, refunds are most often not possible, as funds are allocated toward production. Please review their FAQ or project page before pledging.