Trust & Safety on BackerKit

BackerKit's Trust & Safety team reviews projects, content, and reported activity to keep the platform safe and reliable for creators and backers. This page explains how reviews work, how we communicate decisions, and what we expect from everyone who uses BackerKit.

Shared responsibility

We work to maintain a safe, inclusive, and useful platform. We expect every user to read, understand, and follow our Terms of Service and policies whenever they use BackerKit, including when drafting and launching projects and when taking part in community discussions. Not having read a policy is not a reason for an exception.

• BackerKit reviews projects and content, investigates reports, and enforces our Terms of Service and policies consistently.
• Creators are responsible for fulfilling their project, communicating with backers, and knowing and following our rules from drafting through fulfillment.
• Backers are responsible for reviewing a project before pledging and for engaging respectfully in comments, messages, and community spaces.

How we conduct reviews

We use a combination of automated tools and human review. Automated tools may flag content for review. A member of our team makes the final decision on any action that restricts a project or account.

• Every BackerKit Crowdfunding project is reviewed by more than one team member before launch.
• Content added after launch, including project page edits, updates, images, add-ons, and pledge manager content, is subject to the same review.
• Pre-Launch pages, BackerKit Launch activity, and other use of services are reviewed against our guidelines.
• Reports from users are reviewed by our team.

We look for content that is misleading, unsafe, infringing, or in violation of our policies. Possible outcomes include approval, a request for changes or documentation, removal of content, suspension of a project until an issue is resolved, project removal, and account restrictions.

Review times

Review times are Monday through Friday, and can be longer during high-volume periods or when a review requires additional information. A review pauses until we receive a response to our request. Plan your launch date with this time included.

• Project review takes 1-2 business days.
  • If we request changes, a follow-up review takes up to 2-3 business days after you respond.
• Launch email list review takes 1-2 business days,
• Reports involving safety risks or illegal content can take 3-5 business days.

How we communicate

Decisions are sent by email from trustandsafety@backerkit.com to the email address on your account.

• When we request changes or take action, our message identifies the project, content, or activity involved, the policy that applies, what is required to resolve it, and any timelines or deadlines.
• If you submit a report, we confirm that we received it and let you know when the review is complete. To protect the privacy of everyone involved, we do not share the details of actions taken on another person's account or project.
• When a project is suspended or removed after launch, we may notify its backers that the project is under review or has been removed.

Fulfillment review

Delays with fulfillment happen, and our goal is to help creators complete their projects, not to penalize delays. Delays, on their own, are not considered a Terms of Service violation. We step in when communication stops, when updates are missing or misleading, or when a project shows signs that rewards will not be delivered.  

Creators are expected to follow the steps in our Terms of Service if they cannot fulfill rewards, including posting an update that explains what work has been done, how funds were used, and how they plan to resolve the project.

Reporting

Use the Report link on a project page or email trustandsafety@backerkit.com. Include the link to the content and a description of the issue. Report issues privately. Public accusations against creators or projects are not a substitute for reporting and may violate our Community Guidelines.