Does BackerKit collect failed payments?

BackerKit can recoup failed payments from both the original campaign (BackerKit Crowdfunding or Kickstarter) and any failed payments processed in the BackerKit pledge manager.

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Collecting failed payments from Kickstarter

If a backer’s payment isn’t collected during the time allotted by Kickstarter to receive funds, BackerKit will still attempt to collect funds from these backers through the survey. When they fill it out, payment is collected for their pledge amount and any add-on items they purchase.

How do these backers look in the pledge manager?

Backers who initially have a failed pledge payment will import into the pledge manager as "errored". If BackerKit detects a successful payment during the 14 days after the campaign ends, their status will update to "paid." If not, their status will update to "failed" on day 14.

  • "Paid" backers will receive a survey with Amount Pledged reflecting the successful payment.
  • "Failed" backers will receive a survey (after 14 days only) with Amount Pledged as $0, and a balance owed for their pledge, along with any add-ons and shipping.

Note: If you imported your project to BackerKit after the end of the payment period on Kickstarter (14 days), Kickstarter filters out failed payments and these backers are not imported. Contact us to import these backers.

Collecting failed payments from BackerKit Crowdfunding

Backers with failed pledge payments for a BackerKit Crowdfunding campaign have 14 days to fix their payment.  If a charge fails or declines, backers are notified with instructions on how to update their payment.

If a backer updates their payment information (such as with a different card number) they will be re-charged within 24 hours. For those that do not update their payment, BackerKit will automatically try charging them again up to 4 times over a 15 day window.

Backers that are not able to fix their payments within 14 days after the campaign is over will still receive a survey where they can add payment in order to reinstate their pledge.

How do these backers look in the pledge manager?

Backers who initially have a failed pledge payment will import into the pledge manager as "errored". If BackerKit detects a successful payment during the 15 days after the campaign ends, their status will update to "paid." If not, their status will update to "failed" on day 21.

  • "Paid" backers will receive a survey with Amount Pledged reflecting the successful payment.
  • "Failed" backers will receive a survey (after 21 days only) with Amount Pledged as $0, and a balance owed for their pledge, along with any add-ons and shipping.

Collecting failed payments from the Pledge Manager

If a backer’s payment method fails for any balance they owe in the survey (from add-ons items, shipping, taxes, or failed pledges), BackerKit will automatically notify the backer of the failed payment and direct them to update their payment information.

If the backer updates their payment information (such as with a different card number) BackerKit will attempt to charge again within 24 hours.  Any remaining failed or declined backers will need to be re-charged manually within the pledge manager.

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