How do I cancel a backer's pledge?
You may want to cancel a backers pledge from BackerKit if you provided the backer a refund, if the backer never paid for for their pledge, if you cancelled their pledge on Kickstarter or Indiegogo (you must cancel the pledge in BackerKit too, the software doesn't detect if a pledge was cancelled outside of BackerKit) or if you merged multiple pledges from the same backer.
To remove a backer:
- On the menu on the left, click Backers.
- Search for the backer by their name, email address, notes, or pledge ID.
- When you find the backer, click their name.
- From the Actions menu in the top right corner, select Mark Pledge as Canceled.