How do I send my digital download to my backers?

Once you've set up your digital download or access code, you will be able to distribute the files/codes and send backers an email notification to alert them of the available digital reward(s).

Important: Once you start distribution, your files or codes are immediately available to your backers. Backers can access their digital download or access code through their survey.

To send your digital download or access code to your backers:

1. On the menu on the left, click Digital Downloads.
2. Start Sending To Backers:
   1. Batch Distribution:
      1. In the Not delivered card at the top of the page, click Run all distributions to start every rule that hasn't run and re-run the ones that have.
   2. Individual Distribution:
      1. Find the rule in the table and click Start Distribution at the right of its row. If the button isn't there, the download has no file yet; click Add file to upload one first
      2. Click Start Distribution.

To notify your backers about their available digital downloads:

• In the Not emailed card, click Send notification emails. The number in the card is how many backers have their reward but haven't been told yet. The button only appears when that number is above zero.

Please note:

• You can only click this button once per digital distribution. If you later update a digital file/code for an already distributed reward, the button will not re-appear. Please notify backers externally through a project update.
• If you utilize the Batch Distribution method, clicking the button will send a single, summary email containing all distributions sent on that day. If a backer qualifies for multiple digital rewards, our system will automatically consolidate them so they only receive one email.
• The button will not appear again unless a new digital reward is setup and distributed.

To send to newly qualifying backers right away, click Refresh at the right of the rule's row. Refresh only appears when a re-run could deliver something. A rule showing All delivered has no Refresh button because there's nobody left to send to.