Dealing with stragglers

BackerKit sends automated reminders to these backers to get a higher response rate. These are send on Day 3, 7, 14, 21, 30 and then once a month after surveys have been triggered. 

After it's been 30 days since you've sent surveys out to your backers, you'll be able to come into BackerKit to manually send a reminder to those backers (That button will appear after it's been 30 days in the "send & remind" area of the take action timeline. You can only click that button once a day).

In addition to automated reminders, you can also post campaign updates which will give backers an additional push to complete their surveys. You can read more about this in our Blog post: https://www.backerkit.com/blog/how-to-deal-with-survey-stragglers/