When Are My Rewards Shipping?

This is one of the most frequently asked questions. The honest truth is that shipping timelines are highly variable from one project to the next.

As a pledge management platform, BackerKit helps creators with collecting backer information, managing surveys, and processing payments. We are not involved in the manufacturing or fulfillment of rewards.

It's important to remember that when you make a pledge, the reward may not yet exist. After a campaign is successfully funded, the creator begins working with manufacturers to produce the product. This process can take anywhere from several months to a few years.

Therefore, the creator is the sole source of information regarding their production schedule, manufacturing status, and shipping timeline. If you'd like a more specific shipping timeline/estimate, please contact the project creator team directly.

What You Can Do

Here are the best ways to get updates on your order or an approximate ship date:

• Check the campaign’s Project Updates page. This is where creators post news about production progress, delays, and shipping timelines. It’s the most reliable source of up-to-date information for your specific project.

  

• Check Pledge Level Descriptions: This is where creators will post details about what items are included with a pledge, as well as other pertinent information, often including an estimated ship date.

• Check the FAQ: Page The FAQ of a campaign page is often rich with information regarding what to expect during the campaign, including estimated shipping timelines.

  

• Campaign page: For information on an approximate shipping timeline and estimated shipping costs, check the main campaign page for a section labeled "Fulfillment" or "Shipping

• Reach out to the project creator directly. They’re the only ones who can give you specifics about your individual order. See our guide: How to Contact the Project Creator.
• Watch for a shipping confirmation email. When your order ships, you’ll receive an email with your tracking information. Make sure the email address on your BackerKit account is current.

What About Delays?

Production and shipping delays are common in crowdfunding, especially for first-time creators navigating manufacturing for the first time. Global supply chain disruptions, customs, and logistics challenges can all affect timelines. If a project is running behind its original estimate, our expectation at BackerKit is that creators keep consistent communication on their updated timeline.

Still Need Help?

If you have questions about your BackerKit account, survey, or order details, our BackerKit Support team is happy to help.