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Pledge Payment Issues: Why is my card getting declined and how do I fix it?
After a BackerKit campaign ends, cards are automatically charged as long as the campaign is successfully funded. If your card is not charged successfully, you will have 14 days to fix the payment within your pledge confirmation page. If you are unable to fix the payment within 14 days, do not worry, BackerKit retains all failed pledge data so you will still receive a project survey. You will have another opportunity to fix your payment in your project survey.
BackerKit uses Stripe for all payment processing. Below are some common decline codes you may see on BackerKit and how to resolve them:
Your card has insufficient funds.
The card provided has insufficient funds to complete the purchase. If your card is ready to be recharged, please respond to the automated email regarding your failed payment and our Backer Support Team will assist you. If you'd like to try another card, you can add a new payment method from your pledge confirmation page.
Your card was declined.
The payment is being stopped by your bank due to an unknown reason so you'll have to contact your card issuer for more information, or add a new payment method to use from your pledge confirmation page.
The zip code you supplied failed validation.
The zip code you have entered for your payment information needs to be updated. You can update the zip code for your card from your pledge confirmation page. If you continue to receive this error message after the update, you may need to contact your bank to confirm that the zip code you're using matches with what they have on file. Alternatively, you can also try a different card by adding a new payment method from your pledge confirmation page.
Your card does not support this type of purchase.
Your bank or card provider is stopping the payment. We recommend contacting your card issuer for more information, or using another card by adding another payment method from your pledge confirmation page.
Your card number is incorrect.
The zip code, expiration date, or card number you've provided is incorrect. We recommend adding a new payment method from your pledge confirmation page to re-enter your card details, or contacting your card issuer for more information. You can also try a different card entirely by adding a new payment method.
Your card has expired.
The card you've provided has expired. We recommend updating the expiration date for your card from your pledge confirmation page. You can also try using a different card by adding a new payment method.
Your card was declined. This transaction requires authentication.
Your payment did not pass your card issuer's required authentication. We recommend contacting your card issuer for more information or adding another payment method from your pledge confirmation page.