BackerKit Postage: Syntax Error Troubleshooting

If you're a BackerKit creator and encounter a syntax error while trying to pay for postage, this guide will help you diagnose and resolve the issue. Follow these steps to troubleshoot syntax errors:

• HTS Code Check:
  • Confirm that the HTS codes on your SKUs do not have dashes and are at least 6 digits long. If they're too short or contain dashes, this can prevent postage purchases.
  • Every SKU including digital SKUs must have a description & HTS code, without either of these syntax errors will generate
• Phone Number Format:
  • Verify that the phone number on the "Initial Setup" page of BackerKit Postage is correctly formatted.
• Package Groups and Rates:
  • Refresh the package groups and rates on your packages on BackerKit Postage.
• Backers' Zip Codes:
  • Check the zip code of the backers mentioned in the error. You can do this by searching for the number listed after "backer:' " in the error message in your project, and checking their shipping information. Make sure they have a valid zip code. For countries that don't require zip codes, enter "00000."
• Return Address Validation:
  • Confirm that the return address on the "Initial Setup" page is a valid USPS address.

By following these steps, you can troubleshoot and resolve BackerKit Postage syntax errors. If you have additional questions or need further assistance, feel free to reach out to BackerKit's Customer Success team by contacting your Customer Success rep or emailing hello@backerkit.com.