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Two Factor Authentication
Two-factor authentication (2FA) adds an extra layer of security to your account by requiring a second form of verification in addition to your password.
Setting up Two-Factor Authentication
Logging In with Two-Factor Authentication
Lost access To Your 2FA Codes?
Setting up Two-Factor Authentication
Note: Make sure to save your backup codes in a place you will be able to find in the future! These codes are only shown once and are required if you ever cannot access your authentication app.
Desktop
- Download an authenticator app such as Google Authenticator, iOS authenticator, Authy, Microsoft Authenticator, etc.
- Go to your user settings page.
- Scroll to the the Account section and click into Two Factor Authentication.
- Scan the QR code with your phone's camera.
- Go back to BackerKit -> Follow the prompts to set up 2FA.
Mobile Device (Apple)
- Download an authenticator app such as Google Authenticator, iOS authenticator, Authy, Microsoft Authenticator, etc.
- Go to your user settings page.
- Scroll to the the Account section and click into Two Factor Authentication.
- Take a screenshot of the QR code (side button + volume up) -> open it in the Photos app -> long-press the QR code > click on link.
- Go back to BackerKit -> Follow the prompts to set up 2FA.
Mobile Device (Android)
- Download an authenticator app such as Google Authenticator, Authy, Microsoft Authenticator, etc.
- Go to your user settings page.
- Scroll to the the Account section and click into Two Factor Authentication.
- Take a screenshot of the QR code (power button + volume down) -> open it in your photos app -> click on Google Lens -> click on link.
- Go back to BackerKit -> Follow the prompts to set up 2FA.
Logging In with Two-Factor Authentication
- Enter your username and password as usual on the login page.
- After entering your password, you will be prompted to enter a verification code.
- Retrieve the verification code from your chosen authenticator app.
- Input the verification code into the login page.
- Once the code is verified, you will be logged into your account.
Troubleshooting Common Issues
Code not working
- Wait for a new code: Sometimes, the code generated by your authenticator app or sent via SMS may expire. Wait for a new code and try again.
- Check time settings: Ensure that the time settings on your device are correct. Authenticator apps use time-based codes, and incorrect time settings can lead to codes not working.
- Re-sync your authenticator: Some authenticator apps allow you to manually resynchronize your accounts. Try this option in your app settings.
- Recovery codes: When setting up 2FA you received a list of backup codes. To use them, click "I lost my authentication device," and enter one of these codes to access your account.
👉🏽 Lost access to your 2FA method?
Let's start with the good news. You should still be able to complete your survey without needing to log in using the special link sent to your email. Find my survey »
- If you aren't able to access your codes, the quickest solution moving forward would be for you to create a new Backerkit account using a different email address. Please reach out to Support once this is complete, and we can transfer all of your prior surveys to that email.
- Otherwise, if you would like to retain the same email address, we will need to proceed with an identity verification process with our Trust & Safety team, which will require you uploading identity documents through a secure portal. We do not have access to your codes for security purposes.
Contact support: If you continue to have issues after using your backup codes, or cannot find your backup codes, contact support for further troubleshooting.