Two Factor Authentication

Two-factor authentication (2FA) adds an extra layer of security to your account by requiring a second form of verification in addition to your password. To enable 2FA,

Setting up Two-Factor Authentication

Go to your user settings page.
Scroll to the the Account section and click into Two Factor Authentication.
Follow the prompts to set up 2FA.
Note: Make sure to save your backup codes in a place you will be able to find in the future! These codes are only shown once and are required if you ever cannot access your authentication app.

Logging In with Two-Factor Authentication

Enter your username and password as usual on the login page.
After entering your password, you will be prompted to enter a verification code.
Retrieve the verification code from your chosen authenticator app.
Input the verification code into the login page.
Once the code is verified, you will be logged into your account.

Troubleshooting Common Issues

1. Code not working

Wait for a new code: Sometimes, the code generated by your authenticator app or sent via SMS may expire. Wait for a new code and try again.
Check time settings: Ensure that the time settings on your device are correct. Authenticator apps use time-based codes, and incorrect time settings can lead to codes not working.
Re-sync your authenticator: Some authenticator apps allow you to manually resynchronize your accounts. Try this option in your app settings.

2. Lost access to your 2FA method

Recovery codes: When setting up 2FA you received a list of backup codes. To use them, click "I lost my authentication device", and use one of these codes to access your account.
Contact support: If you continue to have issues after using your backup codes, or cannot find your backup codes, contact support for further troubleshooting.