How do I allow my backers to pick up their rewards?

If you're offering local pick-up, we recommend charging backers for shipping as some of them will fail to pick up the rewards in person. Once a backer picks up the rewards, you can then refund the shipping fee either in cash or Paypal.
You can keep track of these backers by creating an add-on called "Local Pickup."
If you do not want to charge your backers for Local pickup when they go through the survey, you can use our new "Local Pickup" beta feature. 

1. Go to "Add Shipping Fees" on the sidebar of your project.

2. Click "Advanced Shipping,", check off "Allow Local Pickup?," and click "Save."

3.Click "Review Pledge Levels" on the sidebar. Find the pledge level(s) you want to offer local pick up to and click "Edit Details."

4. Click "Add New Shipping Fee," "Choose Country," and select "Local Pick Up." Apply a $0 shipping fee and save. Repeat this process for any other pledge levels that require local pick up. 

When you set up add-on shipping, you will need to make sure to set up a region for Local Pickup and apply a $0 fee there as well. 

You will be able to use the segmenting tool to isolate folks who are from the Local Pickup region to keep track of them. 

Backer can't find Local Pickup while filling out their Shipping Address?

'Local Pickup' will be in the Country Field, near the top of the Countries list.

Please note: the survey will still collect their address, aside from their country.

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