How do I manage BackerKit Campaign Add-ons and Kickstarter Add-ons in BackerKit?

• Jump to - How to Setup Kickstarter Addons in BackerKit.
• Jump to - Preview How Kickstarter Addons Will Appear in the Survey.

All add-ons sold during your crowdfunding campaign must match their respective add-on in BackerKit. This process automatically places add-ons purchased during the campaign into backer's carts, and also allows backers to make selections on items with variants, think t-shirt size, color, design, etc. 

We recommend using the Item Generator to set up all of items being offered to your backers through the survey (which automatically creates SKUs to be used across your project).

• For an overview of the Item Generator, see How do I set up items in BackerKit?
• To learn more about SKUs see Overview: SKUs

How to setup Campaign Add-ons in the BackerKit Pledge Manager

If the Campaign Add-on is identical (eg. pricing) to what you plan to offer in BackerKit:

1. Create all BackerKit add-ons first. We recommend using the Item Generator

2. From the Item Generator page or the Customize Add-Ons page, click into the Campaign Configure page. You should see that link in the yellow callout at the top:

   

   

3. You will see a list of the add-ons you offered during your campaign on this page. In the drop down next to each campaign add-on, select the corresponding pledge manager add-on you created in BackerKit (Step 3)
4. Click 'Save'

5. Once all add-ons have been mapped to their corresponding BackerKit add-on, click 'Place Add-ons in Backer's Carts' (Step 4) to inject add-ons into backers' carts.

   

6. Once Campaign Add-ons have been successfully added to backers carts, a Segment will automatically be created of all backers with campaign add-ons.

If the campaign add-on is different (eg. price difference, different variant options, shipping cost difference, etc.) from what you are planning to offer in BackerKit:

1. Create the BackerKit add-on normally. We recommend using the item generator, but you may want to create the add-on manually.
2. Duplicate the BackerKit add-on to create a 'hidden' matching add-on to what was offered in Kickstarter. For example, if you offered a cheaper Early Bird add-on in Kickstarter, duplicate the non-early bird version you created in BackerKit and lower the price. If you do not plan on continuing to offer a similar add-on in BackerKit, you can skip this duplication and just use the item generator to create exactly what you offered in Kickstarter.
3. Edit the name of this add-on to make it clear that this is a slightly different version, check mark it as 'hidden' to backers using 'Who gets to see this add-on?' section, but make it available to all pledge levels. NOTE: If the hidden add-on is not available to all pledge levels, this may cause issues in the survey.

4. From the Item Generator page or the Customize Add-Ons page, click into the Campaign Add-on Configure page. You should see that link in the yellow callout at the top:

   

   

5. You will see a list of the add-ons you offered during the campaign on this page. In the drop down next to each campaign add-on, select the corresponding pledge manager add-on you created in BackerKit (Step 3).
6. Click 'Save'
7. When you have completed matching up all of the add-ons you sold during the campaign, you can click 'Place Add-ons in Backer's Carts' (Step 4).

If you offered Kickstarter add-ons as an upgrade to the backer's pledge level, or offered Kickstarter add-ons that were bundles of items, please reach out to our success team for assistance on this setup.

Preview How Kickstarter Add-ons Will Appear in the Survey

Use the Preview Survey Tool to test how Kickstarter Add-ons will appear in the survey.

• Select a Pledge Level to preview
• Choose a Country
• Preview a backer that either 'paid for shipping' or 'did not pay for shipping' during the campaign. The preview survey tool will apply a specific pledged amount based on your selections.
• Check mark the ‘Preview with Kickstarter Add-ons’ box, which will add ALL Kickstarter Add-ons to the Test Backer’s survey. 
  • Backers who purchased Kickstarter Add-ons will ONLY see the add-ons they've purchased.
• Click ‘Preview Survey’
• After answering pledge questions, backers with Kickstarter Add-ons will be taken to a special page to confirm their Kickstarter Add-ons. If the add-ons have options such as size, color or design, they will make those selections here. The backer will see all add-ons purchased from the campaign before they are taken to the Add-ons page in the survey. 
• After confirming their Kickstarter add-ons, these items will be dropped and LOCKED into their cart. 
• If you are seeing 'credit' on a backer's order page before they confirm their KS Add-ons, this credit will automatically apply to the KS Add-ons. You do not need to manually add items to backers carts.

Not Seeing Add-ons in Backers Carts or Order page?

When BackerKit imports add-ons from Kickstarter these are injected as "placeholders" in backers' carts. Backers with KS add-ons will see these items in their survey and be prompted to either "confirm" them as-is, or make a selection like size, color, or design (if applicable).

Once the backer has completed their survey, these items will be added to their order.

Note: Until that step is taken, any KS add-ons will only show up at the bottom of the backer's order page under "Placeholder Add-Ons." Once they have been confirmed, you will also see them under the "Add-Ons" section just above with a lock symbol.

If you are seeing 'credit' on a backer's order page before they confirm their KS Add-ons, this credit will be automatically applied to the KS Add-ons upon completion. No further action is needed.