Don’t Edit After Sending Surveys

This guide helps creators understand what not to edit after your project has been approved for setup review and you’ve sent surveys. Making changes after surveys are live can cause major issues for your backers, fulfillment, and financial tracking. Avoiding these edits will help you maintain a smooth project experience and protect your reputation with backers.

Safer Alternative

Things change, and we totally get that you might need to make some adjustments. If you realize something needs tweaking after you've already sent out surveys:

Contact Support: Reach out to BackerKit if you’re unsure @ hello@backerkit.com
- Give us the following information:
  - Project name.
  - What the issue is and why?
  - What your goal is

Why These Edits Are Risky

They may cause backer confusion (unexpected changes to costs or items).
They can cause reporting and exports to be inaccurate, which impacts fulfillment and tax compliance.
They may invalidate shipping or tax charges already collected.
They risk delays in shipping and finalizing your project.

Things Not To Edit After Sending Surveys

1. Shipping Fees

Do not raise or lower shipping fees once surveys are sent.
Backers have already agreed to specific costs, and changing them can create disputes.

2. Pledge and Add-on Fees

Avoid changing pledge tier prices or add-on prices.
Any adjustment after surveys may lead to incorrect balances, unexpected charges, and backer dissatisfaction.

3. SKU Weights

Do not edit product weights.
Weights feed directly into shipping calculations, which can cause incorrect shipping fees if changed.

4. Shippable SKU Settings

Do not switch items between shippable and non-shippable after surveys are out.
This can disrupt fulfillment exports and confuse backers about what they’ll receive physically vs. digitally.
This can lead to fulfillment problems, potentially resulting in completely missed item shipments
This can also lead to incorrect shipping fee balances as well.

5. Taxes & VAT

Avoid adding or removing tax rules after surveys are live.
Changing taxes can result in unpaid obligations or over-collection that is difficult to correct.

6. Tariffs

Do not change tariff settings once surveys are active.
Tariffs affect international backers directly and can lead to compliance problems.

7. Pledge & Add-on Questions

Do not edit or add new questions after surveys.
Doing so can invalidate existing responses and force re-collection of information.

Other Actions to Avoid

Deleting Items

Deleting SKUs, add-ons, or pledge levels after surveys are live can cause missing items in backer carts and break fulfillment exports.
- If an item is no longer available, use inventory settings or mark it as “sold out” rather than deleting.

Key Takeaway

Once surveys are sent, treat your setup as locked. Think of it like launching a live crowdfunding campaign—major edits can cause more harm than good. When in doubt, ask before making changes.