How do I mark orders as shipped?

After you fulfill a backer’s entire order, you can mark their order status as shipped to show their order is complete.

Note: Only backers whose order state is "ready to ship" will be marked as shipped.

Mark orders as shipped for individual backers

To mark orders as shipped for individual backers:

  1. Search for the backer by their name, email address, notes, or pledge ID using the search bar at the top of your project page. 
  2. When you find the backer, click their name.
  3. Under the status, click Mark as Fulfilled (the backer will need to be in a ready to fulfill status)

This will change their status to fulfilled and you will be able to add in a tracking number under the Packages tab (within the backers profile)

Mark orders as shipped for a specific group of backers

To mark orders as shipped for a specific group of backers:

  1. On the left sidebar, click Fulfillment.
  2. In the top right corner click on the Switch Fulfillment Method drop down and select Exports.
  3. From there you have the choice to select a segment to export using the Tracking Number Upload Template. If you already have an export of your tracking info, you can skip to step 5. 
  4. Once exported, you can fill in the Tracking Numbers, Carrier Information (optional) and Tracking URL (optional).
  5. Under Upload Tracking Numbers, click Upload CSV File and choose the template you filled in or a Comma-Separated Value File (.csv) that contains the tracking number for each backer's order. 
  6. Click Upload. After you upload the .csv file, your orders will automatically be marked as shipped.
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