What is SCA and how does it impact my pledge payment?

SCA stands for Strong Customer Authentication which requires the use of 3DS for card payments. It is required from EU backers to validate the charge with their bank before the charge is successful through Stripe. 

3DS is optional in other regions and backers can still use it as a tool to reduce fraud, if offered by their bank through features such as Visa Secure and Mastercard Identity Check. This is why some US backers are also asked to validate the charge with their bank. 

How to validate the charge on your survey?

If your survey needs to comply with the SCA requirement, there is one final step you will need to take for the transaction to go through. 

Please go to the Review Page of your survey, and in the red box, please click the link 'Follow up with your bank'. This will open a portal directly connecting you with your bank to validate the transaction.