What should I know about importing my project to BackerKit?

Importing your backers from your crowdfunding campaign is the first step in selling add-on items and shipping your backers their items. Choose your crowdfunding platform below for information to note before importing:

Skip to:

• Kickstarter
• Kickstarter Late Pledge
• Kickstarter Pay Over Time
• Indiegogo
• Indiegogo InDemand

Kickstarter

• Backer information is imported to BackerKit only after your campaign ends, including backers with failed payments. If you import your project while your campaign is live, only your pledge levels are imported.
• If you set shipping fees for your pledge levels on Kickstarter, those fees are imported to BackerKit

Kickstarter Late Pledge

• After the project ends, new late pledge backers are imported every 3 days.
• Pledge Levels:

  • Same Pledge Tier - Diff. Price: It's imported into BackerKit and will be set based on its original pledge.

    Same Pledge Tier - Same Price: Backers are imported into the original tier.

    Brand New Pledge Tier: It imports into BackerKit. You must set up the pledge tier and enable 'sending surveys' for this tier.

    Kickstarter Add-ons:

    When Kickstarter add-ons are sold through the Kickstarter late pledge feature, backers will see their add-ons as placeholder add-ons in the BackerKit survey, enabling them to confirm those add-ons, similar to the process for campaign backers.

    • TLDR: Our platform can manage campaign add-ons for both regular campaign backers and backers using Kickstarter's Late Pledge Feature, even if they are priced differently.

Kickstarter Pay Over Time

Pledge Over Time is a flexible payment option that allows backers to split their pledge into 4 equal payments. Refer to this doc for more information. Below is how BackerKit handles Pay Over Time Backers:

• Backer Status: Backers show as 'pending' on both /c and KS pledges

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• Survey Access: The invite button remains hidden until payment is complete

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• Timeline Management: Pay over time backers are excluded from 'send & remind' notifications
• Status Updates: Upon full payment, backer status changes from "pending" to "imported"
  • Status updates occur within 24 hours of successful payment completion
• Survey Distribution: After Pay Over Time completion, backer status updates to either 'paid' or 'failed'
  • Surveys are automatically sent during the next daily bulk distribution
• Failed Payment: We import them into BackerKit with a $0 pledge amount. Kickstarter delegates the handling of failed payments to creators.
  • If you receive payment through another method: Update their pledge amount in their BackerKit survey.
  • If you issue a refund: Either cancel their BackerKit survey or keep it active for potential reinstatement.
  • If you maintain the current status: Update their pledge amount to match any successful payment, allowing the backer to pay the remaining balance in BackerKit.

Indiegogo

• If you import your project while your campaign is live, only your pledge levels are imported. You must import your backers (known as ‘contributors’ on Indiegogo) after your campaign ends.
• If you have backers that pledged for multiple pledge levels with the same email address, they can switch pledge levels in BackerKit. When the backer  is sent their BackerKit survey, they’ll see a list of all their pledges (known as ‘contributions’ on Indiegogo). If you want to consolidate a backer’s multiple pledges into one pledge, please contact us to see if this is possible.
• If you set shipping fees for your contribution levels on Indiegogo, those fees are imported to BackerKit.

Indiegogo InDemand

• Backers are imported into BackerKit 11 days after they contribute on Indiegogo InDemand. Indiegogo has a ten-day refund policy for pledges. For more information, see the Indiegogo help article about refunds.  
• Set up your pledge levels before importing your backers. You can’t send surveys to your contributors until you set up the associated pledges levels. After setting up your pledge levels, be sure to turn on the Send Survey option.
• Surveys are sent to your newly imported backers automatically within 24 hours if their pledge levels are already set up in BackerKit.
• BackerKit charges you for newly imported backers. New orders are charged according to your payment plan on a monthly basis.