General Fulfillment FAQ & How Do I Update My Shipping Address?

A: 💡 If you haven't received your survey yet, there's nothing to update right now. BackerKit doesn't collect your shipping address until the project team sends out surveys. You'll receive an email with your survey link when it's ready. :)

A: You can update your address anytime until it's locked! BackerKit can't confirm timelines as we don't handle fulfillment. However, creators usually announce address lockdown deadlines via Project Updates, so keep an eye out, and if you're still concerned about your moving date, please contact the creator directly.

A: Please contact the project creator team directly. At this stage, any address changes require their involvement, as your information may have already been sent to their fulfillment partner.

A: If your country doesn't appear in the shipping address dropdown, the creator may not be shipping to your location. Check the "Shipping" or "Fulfillment" section of the campaign page to confirm.

If your country is excluded, your options are:

• Use an alternative address on your survey — such as a freight forwarding service or a friend's address in a supported country.
• Request a refund or cancellation via the Project Team.

A: Some addresses — particularly international ones — may exceed the character limit. Contact BackerKit Support with your address in the following format and we'll enter it manually:

- Full Name of Recipient:
- Address Line 1:
- Address Line 2:
- RFC #: (if applicable)
- City:
- State / Province:
- Zip / Postal Code:
- Country:
- Phone Number (for shipping purposes):

A: Our system syncs with USPS to verify addresses. If you're seeing a validation error, try this:

1. Look up your address using the USPS Zip Code Lookup tool.
2. Use the exact format shown, including the full 9-digit ZIP code.
3. Enter that new zipcode into your survey and resubmit.
4. If the error persists after that, click "Submit Address" to bypass it.

💡 If your address is outside the U.S., our system may not be able to validate it. You can click "Submit Address" to bypass the error.

A: If you're getting stuck on the shipping address page, this page has a pop-up window to verify your address.

If you have a pop-up blocker on your web browser, please disable it for that page so that you can verify your address, or try a different browser (Google Chrome). If you are still having trouble, please contact Backer Support with your full address using the template below.

A: While BackerKit helps creators collect surveys, we aren't involved in post-delivery.

We cannot locate or replace incorrect items or create new deliveries for items that never arrived. Only the creator can resolve delivery and replacement of rewards as BackerKit is a separate entity.

The best next step is to contact the project team directly. They'll have full access to shipping details and can help you with the correct resolution.

If you're missing items, make sure that your order isn't shipping in separate waves by checking the Project Updates on the main campaign page.

Here are some helpful links:

• USPS: Package Intercept | Hold for Pickup
• UPS: Change a Delivery
• DHL: Change Address | Redirect
• FedEx: Change address | Already delivered

A: Shipping carrier and delivery method are determined by the project creator, BackerKit does not have access to this information. We'd recommend reaching out to the project creator directly for details, or checking Project Updates or FAQ's.

A: Expedited shipping is rarely available as timelines are not guaranteed as items are often still in production. An upgraded shipping option is sometimes available during the survey phase or as a limited pledge level, but this isn't common.Holding or delaying a shipment is up to the project creator.

For any of the above, please reach out to them directly to ask as BackerKit does not handle fulfillment.

A: Waves are determined by the project creator and vary by factors like country, items ordered, or preorder vs. backer status — BackerKit isn't able to confirm which wave you're in. Your best sources are the project's updates page, FAQ, the "Shipping" section on the main campaign page, Pledge Level descriptions or contacting the creator directly.

Once your order ships, you'll receive a tracking link if the creator has chosen to provide one — not all do.

A: Local Shipping is only available dependent on the project team. If available, you will see it reflected in your survey. To select it:

1. Open your survey and navigate to the Shipping page.
2. In the Country field, select "Local Pickup" from the dropdown.


1. Enter N/A in all remaining address fields.

💡 Be sure to include an updated phone number in case you're unable to make pickup. If you need help selecting Local Pickup, Contact BackerKit Support.

A: Splitting rewards between multiple addresses is entirely up to the project creator's fulfillment policy. Most creators aren't able to accommodate this due to the complexity it adds to fulfillment. To find out if split shipping is an option for your project, message the creator directly.

If not available, splitting your order will need to be handled independently after you've received your rewards, or a second order will need to be placed with the designated address and shipping fees.

A: BackerKit processes payments through Stripe, which does not require a billing address. We don't collect or store billing addresses, so there's nothing to update on that front.