How to unlock backer's shipping address?

If a backer's shipping address is locked but would like to make an edit, you can unlock their address so they can make any edits. To unlock a backer's shipping address:

1. Locate the backer's order

Search for the backer by their name, email address, or pledge ID by clicking the search icon (magnifying glass) at the right of the project bar, or pressing ⌘K / Ctrl+K (Pro tip: You can also search for backers under the Backers page on the left menu.)

2. Use the Status section → Unlock Address

3. Click Invite or Resend survey/pre-order to send the survey link so the backer can update their shipping address

If you have locked shipping addresses but now want backers to update their shipping addresses, you can unlock shipping addresses in bulk using Segment Action → Unlock Addresses. 

1. Create a segment of backers with locked addresses using a segment filter:

2. Click into the Segment Actions tab → click on Unlock Addresses

3. To lock addresses again, use the Take Action Timeline on your Main Dashboard → Lock Addresses (Click here for how to manage orders after surveys are sent out)

1. Locate the backer's order

Search for the backer by their name, email address, or pledge ID by clicking the search icon (magnifying glass) at the right of the project bar, or pressing ⌘K / Ctrl+K. (Pro tip: You can also search for backers under the Backers page on the left menu.)

2. Use the View/Edit as Backer button to ensure that the new shipping address is 'validated'

3. Jump to Shipping page on survey/pre-order using Go to Page menu, located at the top right corner (this is admin view only)

4. Add in the backer's shipping address → click Next to validate the shipping address
5. Click on Backer’s Name at the top of the page to exit from the edit window