.png){kind=logo}
Pintopia 2024 FAQs
Congratulations on your successfully funded project đ
My campaign ended, when do backers get charged?
Due to multiple charges per backer during Pintopia, backers will be charged every hour per pledge. Ex. If a backer pledged to three projects, they will be charged at hour one for first pledge, hour two for second pledge and hour three for third pledge. This will give extra time for backers to fix their payment method if it fails during the first try, while not triggering fraud alerts with their banks.
What does it mean for you as a creator?
You may see funds deposited in increments to your Stripe account; however, you probably wonât receive the funds directly into your bank account in increments since payouts are usually within a couple days of actual charging of cards and can take up to 7-14 business days from Stripe.
To learn more about receiving funds, check out this help doc: https://help.backerkit.com/article/798-how-do-i-receive-funds
Note: Currently, backers with confirmed BackerKit accounts are charged after the project ends. Should backers with 'unconfirmed account' should confirm their account before Day 7 and Day 14, they will be included in the retry charge group. To encourage backers with unconfirmed BackerKit account to confirm their account, you can share this help doc: How do I confirm my BackerKit account? in your next Project Update.
14 Day Wait
We recommend waiting 14 days after your campaign has ended to send surveys. This is how long backers have to correct any failed payments in BackerKit. In the meantime, feel free to set up your pledge manager project and open up your pre-order store to accept late pledges.
Check out this help doc on how to set up and open your pre-order store: https://help.backerkit.com/article/517-517
Free Cross Collaborator Pins
BackerKit Product team will set up a segment of backers who qualify for a free cross collaborator pin for each Pintopia project on Day 15 (May 3, 2024) after all backers are successfully imported into the project. Backers in the segment will also see a SKU: âPintopia 2024 Collab Pinâ on their survey. These two steps will be entirely automated so there is no action needed from creatorâs end unless there is a need to manually add / remove the SKU from backerâs cart.
Check out his help doc on how to add/remove a free item to backers: https://help.backerkit.com/article/670-how-can-i-add-a-complimentary-item-to-my-backers
How about Early Bird or Returning Backer incentives?
If offered, these incentives should be added to qualifying backersâ carts before surveys are sent out.
Check out the following help articles on how to create a segment of first 48 hour backers & returning backers.
- How do I add a free item to my backers pledge?
How do I apply incentives offered during my campaign to my backers?
How are campaign add-ons imported into Pledge Manager?
We have a new feature that will help âinjectâ add-ons into backersâ carts. Please use the Item Generator to create all items with SKUs, apply them to pledge levels if applicable, and create add-ons. We recommend creating add-ons for all items created with the Item Generator, youâll be able to delete them later.
Once items are created, navigate to the Customize Add-ons page, and click the link in the yellow bar:
This is a list of your campaign add-ons, and from the drop down menu in the last column, map your campaign add-ons to the add-ons created with the Item Generator. After mapping is done, use Step 3 to add the add-ons to backersâ carts.
Learn more about mapping Campaign Add-ons with this help article: https://help.backerkit.com/article/639-managing-campaign-add-ons-in-backerkit
Can you message backers on BackerKit?
No, we do not have messaging capability in BackerKit Crowdfunding. Many creators asked to not have one as it was another inbox to monitor. Once backers import into the pledge manager, you will have access to their email address to send personalized messages if needed.
Instead, we recommend using the Updates feature to communicate important updates with your backers both during and post campaign communication.
How do I set up my pledge manager project?
Check out this help doc: https://help.backerkit.com/article/716-what-to-expect-when-your-backerkit-crowdfunding-campaign-ends on how to set up your pledge manager project.
Got questions not covered here? Please reach out to us at crowdfunding@backerkit.com