Login and Password Troubleshooting FAQ

A: After creating an account, you'll receive a confirmation email. Click "Confirm email address" in that email to activate your account.

If you didn't receive the confirmation email:

• Enter your email at this link to request a new one.
• Or log in to your account — you'll see a red banner with a "Resend confirmation email" link.

If you still don't receive the confirmation email after resending, contact Support.

A: If you are not sure if you've created a Backer Account or not -- the quickest way to determine if you have a BackerKit Crowdfunding Backer Account is to try logging in.

Check out what the error messages you may receive mean in the next question's answer below and how they verify your account status. »

If you'd like to create a Backer Account, you can sign up here.

INVALID ERROR: If you see an error "Invalid email or password." confirm autofill is off, and that your email address and password are correct.

If still unsuccessful, we recommend resetting your password.

If you do not receive a reset password email, it's likely that you don't have a BackerKit Crowdfunding account, or that your emails are being blocked by us.

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ALREADY TAKEN:

If you see an email has already been taken error, you already have an account. Please reset your password if you are unable to log in.

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For both scenarios:
Reminder: You do not need a Backer Account to access your surveys. Having a Kickstarter account, completing a BackerKit survey, or receiving project updates does not mean you have created a BackerKit account associated with your email.

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If all else fails, please check out the troubleshooting steps below.

• Confirm that your email address and password are correct.
• Disable your browser's auto-fill and check for typos: re-enter your credentials manually.
• If the issue persists, please reset your password and try the Troubleshooting steps listed below.

💡If you’re using an AppleID Relay address, you will not receive any emails from us. You can learn more about using AppleID here.

💡 If you use any of the above domains, you may experience ongoing delivery issues. A Gmail address can help prevent this — but if switching isn't possible, contact Support if it happens again and we can restore delivery! 

Be sure to log in using the original sign up method, such as Google or Facebook. Each sign-in method establishes a unique account identity or vice versa. You can not sign in with email and password unless you switch sign-in methods in your account. Once logged in, you can designate a new email + password to replace your sign-in method.

A: Each reset link is single-use and expires the moment it's clicked — even once. Some email clients, browser extensions, or security tools automatically preview or scan links before you click them, which can trigger this.

To work around it, follow these steps exactly:

1. Open a fresh incognito or private browsing window (this disables extensions).
2. From that window, go to BackerKit Crowdfunding login.
3. When the reset email arrives, open it and click the link directly from that same incognito window — or copy and paste the link into it.

If this resolves the issue, a browser extension or security setting in your normal session is likely interfering. If the link still shows as expired, reach out to Support.

A: There are a few common reasons:

First, we recommend whitelisting noreply@s.backerkit.com, @backerkit.com, and @s.backerkit.com in your contact list to ensure our emails are not being filtered out.

• You may not have a BackerKit Crowdfunding account. Having a Kickstarter account, completing a BackerKit survey, or receiving project updates does not mean you have a BackerKit Crowdfunding account. These are separate.
• BackerKit may have been marked as spam. Check your spam or promotions folder. If you previously marked a BackerKit email as spam, future emails from us may be blocked out of respect!
• 💡 If you use a Hotmail, AOL, or Yahoo email address, you may experience ongoing delivery issues. A Gmail address can help prevent this — but if switching isn't possible, contact Support if it happens again and we can restore delivery.
• 💡 If you’re using an AppleID Relay address, you will not receive any emails from us. You can learn more about using AppleID email addresses here.

If you're sure you have an account and are still having trouble, try using this link in an Incognito window, and resending the link.

A: Account locked: If you've made several login attempts in a short window, your account may be temporarily locked for security. Wait one hour from your last attempt, then try logging in again with your most recent password.

IP address blocked: Your IP may be temporarily blocked if you've sent multiple password reset requests, opened several tabs rapidly, or if a background script triggered repeated requests. These are automatic security protections.

👉 To get your IP unblocked, contact Support and include your current IP address.

💡 Find your IP quickly at whatismyipaddress.com.

In the meantime, clearing your cache and cookies and restarting your browser may resolve the issue on its own.

A: If you're receiving a 404 error on the login page, please first make sure you are logged into the correct account if filling out a survey. We recommend logging out, then back in and disabling autofill.

If the issue persists, reach out to Support with:

• A screenshot of the error (including the URL bar).
• The full URL copied from your browser.