Custom Messaging via Segments (beta)
What is it?
The custom messaging in app via segment feature will enable you to send a custom message to a group of backers via segment.
When used, it will send out the survey link with a copy of the custom message (see image below). No formatting or analytics are supported at this time. If you need a more robust messaging tool with open/click rates, please consider using a 3rd party service, such as Mailchimp.
What are the common use cases?
- I am no longer able to offer a product option that backers have selected on their survey and I need to make a different selection.
- I need to charge additional funds for specific backers and I need to notify these backers rather than posting a project update.
How can I enable it for my project?
Please reach out to your Success rep or firstname.lastname@example.org to discuss if this feature is a good fit for your specific use case.