How can we help?

• How do I charge credit cards?
• What do the emails that are sent to my backers look like?
• Frequently Asked Questions
• Best practices for backer communication
• How do I insert an image into a Launch email?
• How do I process refunds on backer surveys?
• Fulfillment FAQs
• Digital Downloads: How do I set up my digital download?
• When will I receive my funds after charging cards in Pledge Manager?
• Common BackerKit Support Questions - A How to!

Browse all articles

• I can't log into my Backer account!
• I Didn't Get My Survey / Can't Find Survey
• Pledge Payment Issues: Why is my card getting declined and how do I fix it?
• How do I update my shipping address?
• How do I fill out my survey?
• How do I contact Backer Support?
• How to switch into another pledge level?
• Where can I find my digital downloads?
• How do I find my BackerKit survey?
• Payment Issues: Why was my credit card declined?

Browse all articles

• Getting Started Guide

• Intro to BackerKit

• BackerKit Crowdfunding Rules
• Reporting a violation on BackerKit
• BackerKit Launch Email List Policy
• BackerKit Copyright Policy
• BackerKit Privacy and Data Policy